Ignite Social Media

Social Media Community Manager

Birmingham, MI - Full Time

We offer unlimited vacation days (yes, you read that right), flexible Friday afternoons (not just in the summer, btw), a hybrid work week (2 days in office/3 days remote), and a full benefits package—including  medical, dental, vision, and 401(k).

Community Management Overview
The community management discipline is responsible for many ongoing activities within clients’ social media channels such as:
Editorial planning of content
Working with content producers to execute content and manage revisions
Community moderation and monitoring
Reactive and proactive engagement between a brand and its online communities

The Community Manager will apply their expertise of channel nuances and community members’ online behaviors to help optimize engagement, providing strategic insights and recommendations to clients and internal teams on how to optimize content and community engagement.

This role focuses on content and community strategy, editorial planning, and some engagement work in the channels.  Please use your cover letter to let us know why you’re the perfect candidate.

Essential Duties and Responsibilities
The ideal candidate has a passion for social media marketing and is naturally proactive and extremely detail oriented. This person loves presenting to and working with clients and colleagues to create a great content and customer experience on social. If this sounds like you, then please review the details below and apply to join our agency! 
 
  • Create editorial plans for upcoming content calendars for assigned client brands
  • Conduct daily community engagement on assigned brands
  • Use native channel access and/or third-party tools for publishing, planning, and engagement within relevant social channels and online communities
  • Collaborates with other members of the internal team circle including account, strategy, creative/content, analytics and insights, and paid media 
  • Contribute to the development, implementation, and ongoing optimization of community strategies, and constantly test new tactics and methods to achieve client objectives
  • Lead community management for each assigned client to ensure the proper execution of community strategies
  • Collaborate with clients and internal team to ensure overall client goals and objectives are met
  • Lead client calls and deliver presentations to clients and key stakeholders as needed

Required Experience and Qualifications
  • 4+ years’ experience in consumer-facing social media marketing, preferably for large brands
  • Exceptional written and verbal communication skills including the ability to present social media content concepts
  • Extremely focused and organized
  • Ability to move at a fast pace, while also having an obsessive attention to detail
  • Professional experience using social media platforms for brands (Facebook, Twitter, Instagram, Pinterest, Snapchat, TikTok, YouTube)
  • Experience with third-party community engagement tools is a plus (e.g., Sprinklr, Social Studio, Hootsuite, Spredfast, Emplifi)
  • Proven track record of success using social media as a marketing tool
  • Strong knowledge of current and emerging social channels, social media best practices (and worst practices) with the ability to articulate those social media strategies and best practices
  • Understanding of how business objectives translate into marketing objectives
  • Strong research and analytical skills to back up data-driven business decisions
  • Strong understanding of audience targeting/messaging
  • Experience with medical and/or technology brands is a plus

What Else We Offer
  • Competitive salary
  • Mystery trips (including an annual out-of-town trip)
  • A fun and flexible workplace
  • A steady stream of interesting clients

     
  • Candidates must be able to work in person in our Birmingham, MI office on Mondays and Tuesdays.
  • No third-party staffing inquiries please.
  • Ignite Social Media celebrates a diversity-rich culture strengthened by equal employment opportunities.
Apply: Social Media Community Manager
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